Support Services

Computacall offer a range of support services for small to medium sized businesses. From annual support packages tailored to your needs to Pay As You Go support packages to use as and when required.

As a Microsoft Certified Partner we specialise in small business consultancy offering our expertise in designing and maintaining an IT infrastructure to meet your current and future needs.

For further information please call to discuss how we might help

Annual Support

For medium sized organisations we offer fixed term contracts tailored to your requirements:

Annual Charge:  Fixed yearly charge.
Budget:  Knowing the annual spend
Cost of Coverage:  Varies according to the level of support required
Response times:  Your choice and variable dependent on importance
Equipment:  As required and covered by location

Pay As You Go

For smaller companies we offer the Pay As You Go scheme:

The Plan:  Buy 10 hour support packs in advance
Process:  Call this off whenever it is needed
Support Provided:  Onsite, Remote Access, Telephone, E-mail
Travel time:  One hour each way free of charge
Visiting Time:  Minimum of one hour for each call out
Renewal:  When 2 hours left, 10 hours are purchased

Broadband

For all our business customers we offera range of broadband packages to suit your needs.

Speed Options:  From .5 meg to 2 meg available
Contention Ratios:  Various options available
Installation:  Managed by ourselves
Daily Monitoring:  Taken care of for you
Fully Managed:  We deal with everything for you

Consultancy

For organisations of all sizes we offer a comprehensive package of consultancy services.

Business Consultancy:  Using Technology for Business Solutions
Technical Advice:  Fully trained and experienced in IT & Telecoms
Strategic Advice:  Looking to the future for direction
Product Knowledge:  Continual updates on new products
Project Planning:  Best implementation procedures